Chapter 1 Practice
Practice the key ideas from Chapter 1. The practice set below is not graded, and you can repeat it as often as you like. You will see the correct answers after you submit.
Reflection and Apply It
Reflection
Look back at the traits of a reliable professional in Chapter 1 (reliability, communication, attention to detail, discretion, teamwork, adaptability, positive attitude, comfort with technology). Which one is your strongest right now, and why? Which one do you most want to grow?
Scenario
The phone is ringing, a patient is waiting at the desk to check in, and the dentist just asked you to seat the next patient, all at the same time. Write down the order you would handle these three things, and one sentence you might say to keep the waiting patient feeling cared for.
Show sample answers
Answers will vary. Sample for E1: A front office duty is greeting and checking in patients or confirming appointments; a clinical support duty is getting a treatment room ready. Check that short answers match the ideas taught in Chapter 1.
Word search
Find the hidden words. They may run across, down, or diagonally, forwards or backwards. Print this page or work on screen.
| M | Q | T | H | A | V | C | S | X | Z | S | S | B | M | Q |
| X | Y | E | R | U | N | E | D | Z | U | M | O | M | R | I |
| R | F | A | E | I | O | R | A | W | Z | C | D | L | E | P |
| D | V | M | C | R | I | T | R | U | G | H | C | N | C | U |
| I | N | W | E | N | S | I | E | Y | F | A | R | U | O | I |
| S | V | O | P | Q | S | F | L | G | S | I | E | N | R | N |
| C | L | R | T | M | E | I | I | R | C | R | D | K | D | S |
| R | O | K | I | T | F | C | A | G | H | S | E | T | S | U |
| E | Y | W | O | N | O | A | B | F | E | I | N | S | Z | R |
| T | T | D | N | E | R | T | I | E | D | D | T | I | D | A |
| I | J | S | Q | I | P | I | L | X | U | E | I | T | W | N |
| O | X | L | S | T | O | O | I | X | L | G | A | N | L | C |
| N | O | E | F | A | F | N | T | H | E | X | L | E | F | E |
| Q | D | V | X | P | B | Z | Y | B | J | S | L | D | C | V |
| O | F | H | Y | G | I | E | N | I | S | T | K | G | H | C |
Words to find: DENTIST • HYGIENIST • PATIENT • RECEPTION • SCHEDULE • RECORDS • INSURANCE • CERTIFICATION • TEAMWORK • DISCRETION • RELIABILITY • CHAIRSIDE • CREDENTIAL • PROFESSION
Show the solution
| M | Q | T | H | A | V | C | S | X | Z | S | S | B | M | Q |
| X | Y | E | R | U | N | E | D | Z | U | M | O | M | R | I |
| R | F | A | E | I | O | R | A | W | Z | C | D | L | E | P |
| D | V | M | C | R | I | T | R | U | G | H | C | N | C | U |
| I | N | W | E | N | S | I | E | Y | F | A | R | U | O | I |
| S | V | O | P | Q | S | F | L | G | S | I | E | N | R | N |
| C | L | R | T | M | E | I | I | R | C | R | D | K | D | S |
| R | O | K | I | T | F | C | A | G | H | S | E | T | S | U |
| E | Y | W | O | N | O | A | B | F | E | I | N | S | Z | R |
| T | T | D | N | E | R | T | I | E | D | D | T | I | D | A |
| I | J | S | Q | I | P | I | L | X | U | E | I | T | W | N |
| O | X | L | S | T | O | O | I | X | L | G | A | N | L | C |
| N | O | E | F | A | F | N | T | H | E | X | L | E | F | E |
| Q | D | V | X | P | B | Z | Y | B | J | S | L | D | C | V |
| O | F | H | Y | G | I | E | N | I | S | T | K | G | H | C |