Chapter 1 Practice
Practice the key ideas from Chapter 1. The practice set below is not graded, and you can repeat it as often as you like. You will see the correct answers after you submit.
Scenario Practice
Read each scenario and write what a strong catering associate should do, and why.
1. You arrive at an off-premise wedding and realize a box of serving spoons was left back at the kitchen. What should you have done before leaving, and what should you do now?
2. The buffet is running low on the main dish, but no guest has complained yet. What is the best action to take, and why?
3. It is the end of a long shift and you are tired. The captain asks the team to help load the truck, and a coworker quietly slips out early. What do you do?
Show sample answers
- timeline 2. on-premise 3. off-premise 4. setup 5. breakdown 6. captain 7. high school diploma 8. customer service 9. reliability 10. teamwork
Word search
Find the hidden words. They may run across, down, or diagonally, forwards or backwards. Print this page or work on screen.
| Q | M | A | N | T | C | L | I | Q | U | V | L | B |
| C | W | S | O | S | A | J | W | N | J | E | J | R |
| V | O | S | W | E | P | F | X | K | T | T | D | E |
| H | I | O | S | U | T | J | N | O | M | I | E | A |
| S | S | C | Z | G | A | B | H | S | Z | C | H | K |
| C | E | I | B | K | I | R | E | J | I | G | N | D |
| B | V | A | A | J | N | T | S | V | N | X | T | O |
| U | E | T | N | C | U | I | R | I | H | E | N | W |
| F | N | E | Q | P | B | E | R | B | I | K | H | N |
| F | T | R | U | F | S | E | B | R | O | Z | U | K |
| E | M | P | E | Q | T | E | A | M | W | O | R | K |
| T | B | Q | T | A | J | G | T | W | I | T | X | Z |
| V | V | L | C | K | F | X | T | B | G | V | Q | T |
Words to find: CATERING BANQUET BUFFET CAPTAIN SERVICE EVENT SETUP BREAKDOWN TEAMWORK GUEST HOTEL ASSOCIATE
Show the solution
| Q | M | A | N | T | C | L | I | Q | U | V | L | B |
| C | W | S | O | S | A | J | W | N | J | E | J | R |
| V | O | S | W | E | P | F | X | K | T | T | D | E |
| H | I | O | S | U | T | J | N | O | M | I | E | A |
| S | S | C | Z | G | A | B | H | S | Z | C | H | K |
| C | E | I | B | K | I | R | E | J | I | G | N | D |
| B | V | A | A | J | N | T | S | V | N | X | T | O |
| U | E | T | N | C | U | I | R | I | H | E | N | W |
| F | N | E | Q | P | B | E | R | B | I | K | H | N |
| F | T | R | U | F | S | E | B | R | O | Z | U | K |
| E | M | P | E | Q | T | E | A | M | W | O | R | K |
| T | B | Q | T | A | J | G | T | W | I | T | X | Z |
| V | V | L | C | K | F | X | T | B | G | V | Q | T |