Chapter 1 Reflect

These activities help you put Chapter 1 into your own words. Write your answers in a notebook or a document of your own. Then compare them with the sample points.

Short Answer

Answer each question in one or two sentences on the lines provided.

1. In your own words, list the four core duties of a budtender.

2. Explain the difference between the medical and adult-use markets.

3. Why is checking every customer’s ID so important?

4. Name two professional habits and explain why each one matters.

5. What does earning the CCBT credential show an employer?

Show sample answers

1. Be the face of the dispensary; check IDs and cards for compliance; track sales accurately; educate customers on products and safe use.

2. Medical serves registered patients with a state card, often for a health condition; adult-use serves anyone 21 or older with a valid ID.

3. It keeps underage and ineligible people from buying and protects the store’s license; skipping it risks serious trouble.

4. Examples: showing up on time (managers can rely on you) and discretion (keeping purchases private builds trust). Other valid habits accepted.

5. That you understand the plant, the products, the law, and the customer, and take the job seriously.

Case Study: Jamie's First Week

Jamie just started a first job as a budtender. On day one, Jamie’s manager asks Jamie to watch an experienced budtender named Sam. Jamie notices that Sam does the same few things with every customer: greets them warmly, checks every ID, listens before suggesting anything, and records each sale carefully. By the end of the week, Jamie is helping customers alone and starting to feel more confident.

Answer the questions about the case study.

1. Name the four core duties Jamie should follow with every customer.

2. Jamie is unsure about one of the store’s rules during a sale. What is the best thing for Jamie to do?

3. List two professional habits that will help Jamie succeed in the first 90 days, and explain why.

Show sample answers

1. Be the face of the dispensary; check IDs and cards; track sales accurately; educate on safe use.

2. Pause and ask a lead budtender or manager rather than guessing.

3. Examples: reliability (show up on time) and a kind, patient attitude; both build trust with customers and managers.

Decision-Making

For each workplace situation, write what you would do and why.

1. A regular customer you like asks you to sell to their friend, who forgot their ID, “just this once.” What do you do, and why?

2. You realize you rang up the wrong product after the customer has already paid. What is the professional thing to do next?

Show sample answers

1. Decline. You cannot sell to someone without a valid ID, and selling to an ineligible person is illegal; explain it is the law, not personal.

2. Tell a manager right away and follow the store’s process to correct it. Owning a mistake honestly is the professional choice.

Sequencing

Number the steps from 1 to 6 to show the order a budtender helps a customer during a sale. Write the number on each line.

____ Suggest a product that fits what they need

____ Greet the customer warmly

____ Send them off with a friendly word

____ Check the customer’s ID

____ Ring up the sale accurately

____ Listen to what the customer is looking for

Show sample answers

1. Greet the customer warmly 2. Check the customer’s ID 3. Listen to what the customer is looking for 4. Suggest a product that fits their needs 5. Ring up the sale accurately 6. Send them off with a friendly word

Chart Completion

Fill in the blank cells to complete the comparison of the two markets.

————————— ———————————- ———————————- Medical Cannabis Adult-Use Cannabis Who can buy ________________ Any adult 21 or older Card required? Yes, a state medical card ________________ Common reason for use ________________ Relaxation or enjoyment ————————— ———————————- ———————————-

Show sample answers

Medical, Who can buy: Registered patients with a state medical card. Adult-use, Card required?: No. Medical, Common reason for use: A health condition.

Graphic Organizer: The Dispensary Team

Write what each team member does in the blank column. Use what you learned in the chapter.

———————— —————— Role What They Do Budtender
Lead budtender
Inventory manager
Store manager
Greeter / Security
———————— ——————

Show sample answers

Budtender: helps customers, checks IDs, makes sales. Lead budtender: guides the floor and trains new staff. Inventory manager: tracks and orders products. Store manager: runs the whole store and staff. Greeter / Security: checks IDs at the door and keeps order.

Reflection

There are no wrong answers here. Write a few honest sentences for each question.

1. Which idea from this chapter felt most important to you, and why?

2. Which of the four core duties do you think will be easiest for you, and which will take the most practice?

3. What kind of budtender do you want to be during your first 90 days on the job?

4. Think of a moment when following the rules might be inconvenient. How will you handle it?

5. What is one thing from this chapter you would like to understand better, and how could you learn more?

Show sample answers

Answers will vary. Any thoughtful, honest response that connects to the chapter is acceptable.

Chapter activity

Part A — Scenario Set

Part B — Writing Task

In one short paragraph, describe the kind of budtender you want to be in your first 90 days on the job. Name at least two of the four core duties and two professional habits from this chapter, and explain how you will practice them with every customer.