Chapter 1 Practice
Practice the key ideas from Chapter 1. The practice set below is not graded, and you can repeat it as often as you like. You will see the correct answers after you submit.
Scenario Practice
Read each situation and write how a strong front office would respond.
1. A client calls saying their dog has been vomiting for two days. You are not sure how serious it is. What do you do, and what do you not try to do yourself?
2. A longtime client arrives in tears with a very sick older cat, and the lobby is full. List two things you could do to honor the human-animal bond.
3. A caller asks whether the clinic can see their horse at their farm. What type of practice is best suited to this, and what details would you gather?
Word search
Find the hidden words. They may run across, down, or diagonally, forwards or backwards. Print this page or work on screen.
| V | T | H | D | E | P | I | R | F | F | O | D | N | A | H |
| E | C | N | R | D | R | E | C | E | P | T | I | O | N | K |
| T | E | V | E | O | H | F | S | R | B | Q | I | T | T | L |
| E | G | P | O | I | J | M | R | G | E | H | X | E | N | R |
| R | Q | E | O | A | T | H | D | A | T | D | T | A | E | B |
| I | P | C | Z | C | Z | A | W | S | N | R | E | M | I | G |
| N | E | I | W | X | S | H | P | C | A | E | C | W | L | Y |
| A | M | T | F | E | I | A | N | M | T | T | H | O | C | T |
| R | E | C | Q | D | J | S | D | C | S | L | N | R | V | S |
| I | R | A | G | H | H | T | Y | Z | I | E | I | K | Q | W |
| A | G | R | B | H | C | T | K | D | S | H | C | B | G | T |
| N | E | P | Y | W | F | J | K | C | S | S | I | Z | Y | O |
| S | N | F | A | K | N | Z | N | B | A | C | A | Z | H | E |
| X | C | S | S | E | N | L | L | E | W | Q | N | V | F | E |
| Z | Y | L | Y | E | G | G | H | V | K | W | C | A | Z | P |