Chapter 1 Practice Set

Drag each meaning to the term it matches.

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The client-facing area: reception, phones, scheduling, records, and billing.
The set of tasks a person is trained and allowed to perform.
Passing information from one team member to another.
The deep emotional connection between people and their animals.
The licensed doctor who diagnoses, prescribes, and performs surgery.
A clinic that handles urgent, after-hours cases.
The person who oversees the business side of the practice.
A certification from NCCB that proves your front-office skills.

Front office

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Scope

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Hand-off

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Human-animal bond

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Veterinarian

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Emergency practice

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Practice manager

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CVOA	Correct Incorrect Correct answer

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

The front office is often called the Fill in the blank 1 of 1 of the practice, connecting clients, doctors, and the pharmacy.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

A veterinary Fill in the blank 1 of 1 provides nursing care, much like a nurse in human medicine.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

You are the Fill in the blank 1 of 1 face a client sees and the last goodbye they hear.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

A clean Fill in the blank 1 of 1 means passing along accurate information so nothing is dropped.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

Greeting the pet by Fill in the blank 1 of 1 shows the client you see their family member.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

Staying within your Fill in the blank 1 of 1 keeps clients and pets safe.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

The human-animal Fill in the blank 1 of 1 explains the strong emotions in a veterinary lobby.

Type the missing word or phrase. Word bank: hub first technician scope hand-off name bond teamwork +————————————————————+

A veterinary practice runs on Fill in the blank 1 of 1 , with each role supporting the others.

Which of these is NOT usually a front-office responsibility?

Greeting clients

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Scheduling appointments

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Handling billing

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Diagnosing illness

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A mobile practice is best described as:

An emergency hospital

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A specialty referral center

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A clinic that travels to the client

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A shelter

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The treatment area (“back office”) is where:

Clients pay their bills

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Phones are answered

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Exams, surgery, and lab work happen

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Records are filed

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Who provides nursing-style care under the veterinarian’s direction?

The veterinary technician

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The office assistant

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The client

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The practice manager

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Greeting a pet by name mainly helps to:

Avoid a phone call

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Show the client you see their family member

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Speed up checkout

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Replace the medical record

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Employment for veterinary assistants is projected to:

Grow faster than average

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Shrink quickly

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Disappear

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Stay exactly flat

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A good response to a hand-off is to:

Tell the client to call back

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Assume you will remember it

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Ignore small details

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Write it down and repeat it back

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The CVOA credential mainly shows employers that you:

Own a clinic

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Are a licensed veterinarian

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Have mastered front-office skills

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Can perform surgery

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