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This self-paced course helps you prepare for the NCCB Certified Veterinary Office Assistant (CVOA) exam. It follows the Sant Maur textbook Veterinary Office Assistant: A Certification Study Guide chapter by chapter, with reading, practice activities and a quiz for each of the 12 modules.
Each module opens when you pass the quiz for the module before it (80% to pass, unlimited retakes). The course ends with a 60-question readiness check. You have 90 days of access from the date of purchase.
Please note: this course is exam preparation only. It does not award a certificate or credential. You earn the CVOA credential by passing the NCCB certification exam, which is offered separately by the National Career Certification Board.
Course Content
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Module 2: Professionalism, Ethics, and the Law
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2 Quizzes
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Module 3: Veterinary Medical Terminology for the Front Office
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Module 4: Client Communication: In Person, by Phone, and in Writing
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Module 5: Appointment Scheduling and Front Desk Operations
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Module 6: Medical Records Management
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Module 7: Financial Management: Invoicing, Billing, and Payments
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Module 8: Inventory and Prescription Support
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Module 9: Safety, Sanitation, and Animal Awareness
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Module 10: Marketing, Client Retention, and Practice Growth
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Module 11: Wellbeing, Teamwork, and Professional Development
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Module 12: Career Readiness and CVOA Exam Preparation
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CVOA Course Final Exam
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